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Returns & Refunds

Return & Refund Policy

Effective Date: September 4, 2026
Applies to: Domestic (USA) & International Orders

This Return & Refund Policy forms part of the Terms of Service for Beach City Boutique (“we,” “us,” or “our”). By placing an order through beachcityboutique.com, you agree to the terms outlined below.

Because many of our products are custom-made, handmade, licensed, or produced specifically for each customer, all sales are considered final except as expressly stated in this Policy.

1. Pricing, Promotions & Website Errors

While Beach City Boutique makes every effort to ensure that product descriptions, pricing, promotions, discount codes, inventory, and availability are accurate, errors may occasionally occur.

Beach City Boutique reserves the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

If a product is listed at an incorrect price due to a typographical error, system error, technical malfunction, unintended discount stacking, coupon error, promotional error, or any other pricing inaccuracy, Beach City Boutique reserves the right to refuse or cancel the order and issue a full refund to the original payment method.

Coupons, promotional codes, rewards, gift certificates, and other discounts may not be combined unless expressly stated. If a technical issue or website error allows unauthorized, unintended, or excessive discounts to be applied, Beach City Boutique reserves the right to cancel the order and issue a full refund.

An order confirmation, payment receipt, or payment authorization does not constitute final acceptance of an order. All orders are subject to review and acceptance by Beach City Boutique.

If an order is canceled due to a pricing or promotional error, the customer will be notified as soon as reasonably possible. A full refund of any amount paid will be issued. No additional compensation shall be owed beyond the refund of the purchase price.

Beach City Boutique reserves the right to refuse or cancel any order resulting from pricing errors, promotional errors, website errors, technical malfunctions, or third-party software issues.

2. Separate Orders & Transactions

Each order placed through Beach City Boutique is considered a separate transaction and is processed based on the pricing, promotions, discounts, shipping charges, and payment terms applicable at the time that individual order is submitted.

Customers who wish to purchase multiple items together should place those items in a single order whenever possible.

Beach City Boutique is unable to retroactively combine separate orders for the purpose of recalculating or refunding shipping charges, applying promotional discounts, meeting minimum-purchase requirements, qualifying for free shipping, or receiving other order-level promotions.

If multiple orders are placed separately, any shipping charges and payment-processing costs associated with each individual transaction remain applicable and will not be refunded solely because the orders are later combined or shipped together.

If operationally feasible, Beach City Boutique may choose to package separately placed orders together for shipment. Combining packages for fulfillment does not combine the underlying transactions and does not entitle the customer to a refund of shipping charges, transaction costs, promotional differences, or other amounts previously paid.

Promotional qualifications, including minimum purchase amounts, free shipping thresholds, percentage discounts, gifts with purchase, and other offers, are determined separately for each order unless the specific promotion expressly states otherwise.

Any exception or courtesy adjustment is made solely at Beach City Boutique's discretion and does not create an obligation to provide the same accommodation on future orders.

3. No Returns or Exchanges

All sales are final.

We do not accept returns or exchanges on:

  • Made-to-order diamond art kits

  • Hand-rendered diamond art kits

  • Pre-order diamond art kits

  • Custom-sized or specialty drill diamond art kits

  • Artisan soaps, bath & body products, fragrances, or hygiene-related items

  • Resin trays, drill holders, and handcrafted accessories

  • Personalized or customized products

  • Digital downloads or licensed digital artwork (if applicable)

Due to the nature of these products, they cannot be restocked or resold once produced or opened.

4. Diamond Art Order Cancellations, Changes & Holds

Beach City Boutique produces diamond art kits through a multi-stage process involving licensed artwork, rendering, preparation, and third-party manufacturing.

Cancellation requests are subject to the following terms:

Within 24 Hours of Purchase

Cancellation requests may be considered only if production has not begun.

Approved cancellations are subject to a 10% handling and payment processing fee, with a minimum fee of $20.

After 24 Hours but Before Production Begins

If production resources have already been allocated, licensing fees incurred, artwork prepared, or rendering work initiated, a 50% cancellation fee applies.

Once Production Begins

Once an order enters rendering, production, manufacturing, or supplier processing, the order is locked and cannot be canceled, modified, held, or refunded.

Orders Cannot Be Held

Beach City Boutique is unable to hold, pause, postpone, or indefinitely delay orders after they have been placed.

Due to the volume of orders being processed and the multiple stages involved in Made-to-Order production, orders must proceed through the normal processing, production, and fulfillment timeline. Beach City Boutique cannot maintain customer orders outside of the normal order workflow for production or shipment at a later date.

If a customer requests that an eligible order be held, paused, or delayed rather than proceeding according to its normal schedule, the customer may be required to cancel the order instead. Any cancellation will be subject to the applicable cancellation fee based on the order's current stage.

If the request is made within 24 hours of purchase and production has not begun, the cancellation is subject to a 10% handling and payment processing fee, with a minimum fee of $20.

If the request is made after 24 hours but before production begins, a 50% cancellation fee may apply if production resources have already been allocated, licensing fees incurred, artwork prepared, or rendering work initiated.

Once production, rendering, manufacturing, or supplier processing has begun, the order cannot be held, canceled, modified, or refunded.

Customers should place an order only when they are prepared for the order to proceed according to the production and shipping timelines stated on the website.

Hand-Rendered Pre-Orders

Orders for hand-rendered pre-orders become non-refundable immediately upon submission to the rendering artist.

Customers acknowledge that rendering fees are incurred immediately and cannot be recovered.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 7 calendar days of confirmed delivery.

Please include:

  • Order number

  • Clear photographs of the product

  • Clear photographs of the shipping box and packaging

  • Description of the issue

Failure to provide sufficient documentation may result in denial of the claim.

If the issue is verified, Beach City Boutique may, at its sole discretion, provide:

  • Replacement

  • Partial replacement

  • Store credit

  • Refund

The method of resolution is determined solely by Beach City Boutique, subject to applicable law.

6. Lost, Delayed or Stolen Packages

Customers must first contact the shipping carrier regarding missing shipments.

Beach City Boutique is not responsible for:

  • Packages marked as delivered

  • Theft after delivery

  • Carrier delays

  • Customs inspections

  • Weather delays

  • Labor strikes

  • Carrier scanning errors

  • Government holds

International shipments may experience customs delays that are beyond our control.

We may assist customers in filing carrier claims but are not obligated to replace packages confirmed as delivered, except where otherwise required by applicable law.

7. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address.

Beach City Boutique does not ship to:

  • P.O. Boxes

  • APO/FPO/DPO addresses

Orders submitted using restricted addresses may be canceled.

Beach City Boutique is not responsible for:

  • Returned packages

  • Delivery delays

  • Carrier address correction fees

  • Lost shipments caused by incorrect addresses

Customers are responsible for all reshipping costs resulting from address errors.

8. International Orders

We proudly ship worldwide where shipping is available for the products purchased.

Customers are responsible for:

  • Import duties

  • VAT

  • Customs fees

  • Brokerage fees

  • Country-specific taxes

  • Required identification numbers

These charges are not included in your purchase price unless expressly stated.

International returns are not accepted.

Packages refused by customs or returned due to unpaid duties, incomplete information, or local import requirements are not eligible for refund unless successfully returned to Beach City Boutique and otherwise eligible for a refund under this Policy.

Shipping timelines are estimates only and may be extended due to customs processing or carrier delays.

9. Buyer’s Remorse

Refunds are not available for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong drill type

  • Failure to read production timelines

  • Failure to read product descriptions

  • Personal scheduling conflicts

  • Requests to hold, pause, or postpone an order

  • Color variations caused by monitor settings

  • Artistic style when accurately represented

  • Delays outside Beach City Boutique’s control

Customers are responsible for reviewing all product information before purchasing.

10. Non-Returnable Hygiene Products

For health and safety reasons, the following products cannot be returned once shipped:

  • Artisan soaps

  • Lotions

  • Body care products

  • Freshies

  • Fragrance oils

  • Bath products

  • Personal care items

11. Chargebacks & Payment Disputes

Beach City Boutique is committed to resolving issues directly with our customers whenever possible. Customers are encouraged to contact us and allow us a reasonable opportunity to resolve any concerns before initiating a chargeback or payment dispute.

If a customer initiates a chargeback, payment dispute, or payment reversal without first making a reasonable effort to work directly with Beach City Boutique, we reserve the right, to the extent permitted by applicable law, to discontinue our business relationship with that customer.

Upon termination of the business relationship, Beach City Boutique may, to the extent permitted by applicable law:

  • Refuse future orders.

  • Cancel eligible pending orders in accordance with this Policy and applicable law.

  • Remove the customer from loyalty programs, email lists, social media communities, and other discretionary customer programs.

  • Decline future discretionary customer service accommodations, replacement requests, and goodwill services.

  • Refuse to provide non-mandatory warranty, replacement, or courtesy services beyond those required by applicable law.

Chargebacks create significant financial and administrative costs for our small business. We reserve the right to discontinue doing business with customers who pursue payment disputes without first providing us a reasonable opportunity to resolve the matter directly.

Nothing in this Policy limits any consumer rights or remedies that cannot be waived under applicable law.

Recovery of Associated Fees Where Permitted by Law

Beach City Boutique reserves all rights and remedies available under applicable law.

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