Return & Refund Policy
Effective Date: July 31, 2026
Applies to: Domestic (USA) & International Orders
This Return & Refund Policy forms part of the Terms of Service for Beach City Boutique (“we,” “us,” or “our”). By placing an order through https://beachcityboutique.com, you agree to the terms outlined below.
Because many of our products are custom-made, handmade, licensed, or produced specifically for each customer, all sales are considered final except as expressly stated in this Policy.
1. Pricing, Promotions & Website Errors
While Beach City Boutique makes every effort to ensure that product descriptions, pricing, promotions, discount codes, inventory, and availability are accurate, errors may occasionally occur.
Beach City Boutique reserves the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
If a product is listed at an incorrect price due to a typographical error, system error, technical malfunction, unintended discount stacking, coupon error, promotional error, or any other pricing inaccuracy, Beach City Boutique reserves the right to refuse or cancel the order and issue a full refund to the original payment method.
Coupons, promotional codes, rewards, gift certificates, and other discounts may not be combined unless expressly stated. If a technical issue or website error allows unauthorized, unintended, or excessive discounts to be applied, Beach City Boutique reserves the right to cancel the order and issue a full refund.
An order confirmation, payment receipt, or payment authorization does not constitute final acceptance of an order. All orders are subject to review and acceptance by Beach City Boutique.
If an order is canceled due to a pricing or promotional error, the customer will be notified as soon as reasonably possible. A full refund of any amount paid will be issued. No additional compensation shall be owed beyond the refund of the purchase price.
Beach City Boutique reserves the right to refuse or cancel any order resulting from pricing errors, promotional errors, website errors, technical malfunctions, or third-party software issues.
2. No Returns or Exchanges
All sales are final.
We do not accept returns or exchanges on:
- Made-to-order diamond art kits
- Hand-rendered diamond art kits
- Pre-order diamond art kits
- Custom-sized or specialty drill diamond art kits
- Artisan soaps, bath & body products, fragrances, or hygiene-related items
- Resin trays, drill holders, and handcrafted accessories
- Personalized or customized products
- Digital downloads or licensed digital artwork (if applicable)
Due to the nature of these products, they cannot be restocked or resold once produced or opened.
3. Diamond Art Order Cancellations
Beach City Boutique produces diamond art kits through a multi-stage process involving licensed artwork, rendering, preparation, and third-party manufacturing.
Cancellation requests are subject to the following terms:
Within 24 Hours of Purchase
Cancellation requests may be considered only if production has not begun.
Approved cancellations are subject to a 10% handling and payment processing fee of not less than $20.
After 24 Hours but Before Production Begins
If production resources have already been allocated, licensing fees incurred, artwork prepared, or rendering work initiated, a 50% cancellation fee applies.
Once Production Begins
Once an order enters rendering, production, manufacturing, or supplier processing, the order is locked and cannot be cancelled, modified, or refunded.
Hand Rendered Pre-Orders
Orders for hand-rendered pre-orders become non-refundable immediately upon submission to the rendering artist.
Customers acknowledge that rendering fees are incurred immediately and cannot be recovered.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 7 calendar days of confirmed delivery.
Please include:
- Order number
- Clear photographs of the product
- Clear photographs of the shipping box and packaging
- Description of the issue
Failure to provide sufficient documentation may result in denial of the claim.
If the issue is verified, Beach City Boutique may, at its sole discretion, provide:
- Replacement
- Partial replacement
- Store credit
- Refund
The method of resolution is determined solely by Beach City Boutique.
5. Lost, Delayed or Stolen Packages
Customers must first contact the shipping carrier regarding missing shipments.
Beach City Boutique is not responsible for:
- Packages marked as delivered
- Theft after delivery
- Carrier delays
- Customs inspections
- Weather delays
- Labor strikes
- Carrier scanning errors
- Government holds
International shipments may experience customs delays that are beyond our control.
We may assist customers in filing carrier claims but are not obligated to replace packages confirmed as delivered.
6. Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address.
Beach City Boutique does not ship to:
- P.O. Boxes
- APO/FPO/DPO addresses
Orders submitted using restricted addresses may be cancelled.
Beach City Boutique is not responsible for:
- Returned packages
- Delivery delays
- Carrier address correction fees
- Lost shipments caused by incorrect addresses
Customers are responsible for all reshipping costs resulting from address errors.
7. International Orders
We proudly ship worldwide.
Customers are responsible for:
- Import duties
- VAT
- Customs fees
- Brokerage fees
- Country-specific taxes
- Required identification numbers
These charges are not included in your purchase price unless expressly stated.
International returns are not accepted.
Packages refused by customs or returned due to unpaid duties, incomplete information, or local import requirements are not eligible for refund unless successfully returned to Beach City Boutique.
Shipping timelines are estimates only and may be extended due to customs processing or carrier delays.
8. Buyer’s Remorse
Refunds are not available for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong drill type
- Failure to read production timelines
- Failure to read product descriptions
- Personal scheduling conflicts
- Color variations caused by monitor settings
- Artistic style when accurately represented
- Delays outside Beach City Boutique’s control
Customers are responsible for reviewing all product information before purchasing.
9. Non-Returnable Hygiene Products
For health and safety reasons, the following products cannot be returned once shipped:
- Artisan soaps
- Lotions
- Body care products
- Freshies
- Fragrance oils
- Bath products
- Personal care items
10. Chargebacks & Payment Disputes
Beach City Boutique is committed to resolving issues directly with our customers whenever possible. Customers are expected to contact us and allow us a reasonable opportunity to resolve any concerns before initiating a chargeback or payment dispute.
If a customer initiates a chargeback, payment dispute, or payment reversal without first making a reasonable effort to work directly with Beach City Boutique, we reserve the right to immediately terminate our business relationship with that customer.
Upon termination, Beach City Boutique may, at its sole discretion:
- Permanently refuse future orders.
- Cancel any pending orders, subject to applicable law.
- Remove the customer from our website, loyalty programs, email lists, social media communities, and other customer programs.
- Decline all future customer service requests, goodwill accommodations, replacement requests, and discretionary support related to both current and prior orders.
- Refuse to provide any non-mandatory warranty, replacement, or courtesy service beyond that required by applicable law.
Chargebacks create significant financial and administrative costs for our small business. We reserve the right to discontinue doing business with customers who choose to pursue payment disputes without first providing us the opportunity to resolve the matter directly.
Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable law.
Recovery of associated fees where permitted by law
Beach City Boutique reserves all rights available under applicable law.